Returns & Exchanges
At Lockd, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Log in to our returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing